Refund & Return Policy

Welcome to Nitye Fresh Food Processors ("Nitye Fresh", "we", "our", or "us"). We want our customers to be entirely satisfied with our food products and milling services. However, due to the perishable and consumable nature of our food products, we adhere to a strict policy regarding returns and refunds.

1. No Returns on Consumables and Custom Processed Goods

Consistent with standard food safety regulations and FSSAI guidelines, we cannot accept returns or exchanges on any food items, fresh flours, wet batters, or grains once they have left our facility or been picked up. Custom milling, grinding, and roasting services are tailored specifically to your request, and processed items are non-refundable.

2. Damaged or Incorrect Orders

We take extensive measures to ensure our products are hygienically processed and securely packaged. In the rare event that your packaging is physically damaged at pickup or you receive an incorrect product order:

• Please inspect the item immediately upon receipt.
• Notify us within 24 hours of purchase/pickup by emailing rajashekar@nf2.in or contacting us via WhatsApp at +91 79754 31012.
• Please provide clear photos showing the damage or mismatch, along with your invoice/order details.
• If validated, we will process a replacement or initiate a refund for the affected item.

3. Order Cancellations

If you place a store pickup order or request custom processing services:

• You can request a cancellation of your order before custom milling or processing has commenced.
• Once grain milling, wet grinding, or roasting has started, we cannot cancel the order or issue a refund, as the grains are custom-processed to your specific requirements.

4. Refund Processing Time

If your refund request is approved, we will process the refund to your original payment method (e.g. UPI, Net Banking, or card payment) within 5 to 7 business days. Cash refunds for store pickups can be collected directly at our facility with valid proof of purchase.

5. Contact & Grievance Redressal

If you have any questions or require support regarding your order billing or refund status, please contact our Grievance Officer:

Grievance Officer: Rajashekar (C.E.O.)
Address: Ground Floor, No 25, Pujappa Layout, R S Playa, Kammanahalli, Bengaluru - 560033, Karnataka, India
Email: rajashekar@nf2.in
Phone/WhatsApp: +91 79754 41012 / +91 79754 31012